1. Introduction

Welcome to Itqan Perfumes ("we", "our", "us"). We value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website or make purchases from our e-commerce store.

By using our services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our website.

2. Information We Collect

We collect information to provide better services to our customers. The types of information we gather include:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details.
• Order Information: Products purchased, order history, preferences, and delivery instructions.
• Technical Data: IP address, browser type, device information, and cookies to enhance your browsing experience.
• Communications: Any correspondence you send to us via email, contact forms, or social media.

3. How We Use Your Information

Itqan Perfumes uses your data for the following legitimate purposes:

• Process and fulfill your orders, including delivery and payment verification.
• Communicate with you about order status, updates, and customer support.
• Personalize your shopping experience and recommend fragrances you may love.
• Improve our website, products, and services based on analytics and feedback.
• Send promotional offers, newsletters, or exclusive event invitations (only with your consent).
• Prevent fraudulent transactions and ensure the security of our platform.

4. Sharing Your Information

We never sell or rent your personal data. However, we may share information with trusted third parties to operate our business:

• Logistics Partners: To ship your orders (courier services, fulfillment centers).
• Payment Gateways: Secure payment processors (Razorpay, PayPal, etc.) – they adhere to strict PCI standards.
• Service Providers: IT support, analytics (Google Analytics), and email marketing platforms.
• Legal Obligations: If required by law or to protect our rights, property, or safety.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality, remember your cart items, and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our store.

We use both session cookies (which expire after you close your browser) and persistent cookies (which remain until deleted) to provide you with a seamless shopping experience.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request erasure of your data (subject to legal retention periods).
• Opt-out: Unsubscribe from marketing communications at any time.
• Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us at itqanperfumes@gmail.com. We will respond to your request within 30 days.

7. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we become aware that we have inadvertently collected personal data from a person under 18, we will delete it immediately. Parents or guardians who believe their child has provided us with information should contact us.

8. Third-Party Links

Our website may contain links to external sites (social media, payment partners, blogs). We are not responsible for the privacy practices or content of those platforms. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes maintaining records for tax, legal, accounting, and customer service obligations. When data is no longer required, we securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.